Quality management
in elderly care

A high quality of care helps residents, care staff and ultimately the care facilities.
Eine Altenpflegerin spricht mit einem Bewohner und berührt ihn dabei an der Schulter.

Maintaining quality of care and remaining profitable –
how does that work?

People are the most important factor in the care industry – this applies to both the residents and care staff.  And this should not change in the future –but the interaction between residents and caregivers most likely will.  Many encounters today are very defined by routines, which deplete rather than energize everyone involved. AssistMe’s vision of the future is one where the interaction between people and the personal play a greater role, and stressful moments are reduced.

The technology of young generations helps older generations 

The use of digital innovations is naturally more prevalent among younger people. However, the corona crisis shows that technology has increasingly become a bridge between young and old. Our assistance system goes even one step further: It is state-of-the-art technology, which is used exclusively by the residents and nursing home staff. Through the “Internet of Things” – or the networking of various everyday devices with the internet – AssistMe connects incontinence aids with the mobile devices of the care staff. This helps make information about care needs transparent and readily accessible.

Make work easier for care staff, increase quality for residents

The daily routine of care staff is exhausting and can be frustrating at times – the opportunities to really address the needs and specific situation of each individual resident are very limited due to tight schedules.

The AssistMe app is an example of how digital quality management in elderly care can reduce workload for staff while increasing quality of care for the residents.
WITHOUT ASSISTME
05:00
Routine check
05:15
Incontinence product needs changing
06:00
Incontinence product leaks
06:30
Shift change
07:30
Bed linen changed
07:40
Basic care performed
2h 15 min
in incontinence product in need of changing and poor sleep
10 min
of extra cleaning
WITH ASSISTME
05:00
Routine check
05:15
App sends notification of incontinence product in need of changing
05:30
Incontinence product changed
06:30
Shift change
07:30
Basic care performed
15 min
in incontinence product in need of changing followed by 2 hours of restful sleep

No
extra cleaning

Maintaining quality of care through
smart quality management

App mit Inkontinenzmanagement auf dem Bildschirm

Innovative incontinence management

Until now, the goal of incontinence management has always been to generate the most efficient plans possible. While this is good for profitability in the short term, the quality of care for the residents suffers. This is mainly because such a system would have to be suitable for all incontinent residents in the facility. It is nearly impossible to address the needs of each individual.

An innovative incontinence care system would certainly be able to achieve a balance between individual care and efficiency. This means that a high percentage of the time would be used where it is actually needed the most. This can be done by means of a comprehensive networked solution that “sees” when an incontinence product has to be changed, thereby making time-consuming routine checks unnecessary.
Eine Bewohnerin liegt im Bett und lächelt

Better care for immobile residents

Routine checks for immobile people also has its limits. Although they allow a certain degree of predictability, the actual effectiveness of the measures cannot be ensured.

A system that detects the movements of residents and reminds care staff of preventive measures makes their work easier and reduces unnecessary repositioning. This also means that the resident is disturbed less when resting. If a resident in need of support leaves their bed at night to go to the toilet, a notification can be sent to the care staff so that the person is safely accompanied to the bathroom.
Zwei Handpaare greifen nacheinander

Dementia management – managing wandering behavior without too much restriction

Protecting residents with a tendency to wander without restricting their freedom is a difficult balancing act. Due to the existing staffing levels, continuous supervision is usually not possible. If a person with dementia cannot be readily found, this causes disruption in the daily routine and additional work for the care staff.

Automated location detection is a good way to make work easier for care staff and not subject residents with a tendency to wander to undue stress. It is important to know that this location detection is not “centimeter-precise” surveillance but rather monitoring between secure and non-secure zones. This means less intrusion in the personal space of the residents while still providing increased safety.
Eine Person sitzt am Laptop und schaut sich die Dokumentation an

More time for individual contact:
Documentation with minimum effort

From bowel movements to supported body positioning – many steps in the daily care routine have to be documented manually. This additional work, which many caregivers find bothersome, creates further stress and is also highly prone to errors.

Standard documentation tasks in particular can be easily handled or at least made easier by modern IT solutions. Automated detection of a change of incontinence product or supported repositioning is possible and can be documented without paperwork.

Additional documentation tasks that still require manual assessment by a caregiver can be entered on the spot on a smartphone or tablet instead of having to rely on a computer as was previously the case.

Quality assurance in the nursing home via app

AssistMe can therefore help care facilities realize economic gains while maintaining quality of care:
Innovative incontinence management
Needs-based care for immobile residents
Management of wandering behavior
Automated documentation

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